We do not accept returns or exchanges on personalised items unless they are faulty or there is an error that has been made on our behalf.
We do accept exchanges on non embroidered items.
Returns are accepted within 10 business days of receiving your order. You need to make sure all original labelling is attached, and the garment is in its original condition. Garments must not have been worn or washed.
Please follow our returns process below:
1. Email us at firstname.lastname@example.org within 10 days of receiving your purchase. Let us know what you want to return, and if you would like an exchange or refund. If you would like an exchange, please let us know what you are looking for so we can check our inventory.
2. In our return email, we will provide you with a return reference number to include in your package.
3. Ship your parcel back to us. Shipping costs will not be refunded.
Please note: You are responsible for any damage incurred to the items during the return shipment. Please send the products well packaged, in good condition and in their original box and/or packaging. Tracking on your parcel is recommended.
4. We will process your refund within 5-7 business days at lola and beau.
We will be in touch throughout the return process to make it as easy for you as possible.